FAQ

No we do not live at the facility. Kitty Condos is in a commercial building and not zoned for residential use. Kitties spend some time alone similar to other boarding facilities and veterinarians. Many kitties are so shy they wait till things are quiet at night to eat, use the litter box and come out and get comfortable on the furniture. These kitties appreciate the time alone. Most other kitties are used to spending time alone as well like when you are at work, shopping or spending time with friends.

The rooms are absolutely private the only cats that share rooms are cats from the SAME Family. NEVER DO CATS SHARE ROOMS with strangers CATS. We occasionally even recommend single private rooms for cats from the same family if they do not get along well, or if the family of cats are all on different feeding schedules or special diets that must be followed.

We do not offer Sunday and Holiday HUMAN hours.  We are at the facility on SUNDAYs for the cats only- for feeding, cleaning boxes and medications. We decide that specific day when we will go in and what time we will go back for the dinner service. Since we are a small, family-run business we reserve holidays and Sundays for our personal time. Although we are closed to the public, we still monitor, care for, and perform all of our normal duties at the condo during these days. If anything were to happen to your pet, you will be notified immediately the same as any other day. If you call or email us we can refer you to facilities that offer expanded hours, but most of them do charge hefty fees for such service.

Yes you can visit during our normal business hours. Our normal business hours are 10:00 AM - 5:00 PM weekdays and 11:00 AM - 4:00 PM Saturdays. It is always good to call first if you are planning to come after 4:00 PM on weekdays just to be sure we are not leaving to get supplies which we sometimes do if things are very slow and all our appointments for drop off and pick up are completed.

We charge per every DAY your cat is here, not per night like most human hotels. Our cut off time to avoid the last day charge is 1:00 PM at this point your cat will have been with us for 13 hours of the total (24 hour) day. Once you are past 1:00 PM you are charged for the full day. This also helps us have enough time to try and clean the room and get it ready for another guest. So we always try to remind everyone to try and pick up before 1:00 PM. We do not make an exception to this rule.

At no additional charge to the client we offer.

Dry Foods

• Blue Buffalo Wilderness™ Chicken Adult Grain Free
• IAMS™ Indoor Adult Chicken
• Purina One™ Tender Selects Adult Chicken And Turkey
• Purina™ Cat Chow Chicken
• Friskies™ Indoor Delights Chicken

Wet Foods

• Friskies™ Pate Variety Cans
• Fancy Feast™ Gravy Lovers Chicken/Turkey/Beef

If you feed a food we do not carry you will want to bring it along, it is best not to change your cat’s diet too abruptly.

We understand that things change. Our policy is as follows. All deposits are 100% NON refundable once they are paid. We require deposits for new clients and/or holiday and/or high demand times of year. Your deposit is applied to your total boarding bill. The only time you lose your deposit is if you cancel the original reservation all together. If your original reservation (scheduled drop-off and pick-up date) needs to change at any point, we do require 24 hours notice via email, call or voicemail in order for the client to avoid a fee. Our business operates such as a hotel so your dates determine when we can accommodate our next guest. Just because our business hours say Monday - Friday 10:00 AM - 5:00 PM & Saturday 11:00 AM - 4:00 PM, does not mean that you are allowed to fluctuate your original reservation without giving us adequate notice.

We take our cat sitting seriously! All of our guests are fed in stainless steel food and water dishes that are sanitized daily. Each Condo has a special storage container to keep your kitty’s food in to insure special diets are followed.